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Search Results

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General User Surveys in Quality Development – Discovering Best Practices in Library Services

Susanne Dalsgaard Krag, Håkan Carlsson, Tore Torngren (Author)

2018

Conference paper: abstract

In 2015, LIBER commissioned the “Working group on Research and Education”. The goal was to collect best practices in library support to both education and research, in part by examining user survey data. As a first step the group started a…
User Knowledge Management – How University Libraries Analyse User Needs and Develop Services

Håkan Carlsson, Tore Torngren (Author)

2018

Conference paper: abstract

The demands on library services are quickly changing in a continually updating digital age. This increases the importance of a good understanding of the needs and demands of the users. In order to sample and follow the change in user needs…